Hi, I'm Barbie Klapp, the Founder and CEO of 2 Paws Up Inc Pet Sitting, Dog Walking, and Dog Training company since 2003.
Let’s be honest, most of the time running a pet business is not a super serious job – it’s not a shirt and tie affair – it’s a lot of dog slobber, and being covered in hair and mud daily.
But it’s also not all cupcakes, treats, and pet toys – the pet industry professionals are among the most educated, insured, caring, creative and hardworking people you’ll find ANYWHERE!
First, we must ensure the people coming into your house are trustworthy, reliable, and have the right personality for working with pets. I typically advertise for employees using online job sites and can do an initial first screening from the questions included in my online application. During the interview process, we ask industry and attitude-specific questions. We also give potential employees an assessment which gives us a quick snapshot of their work-related attitudes that lean to on-the-job behavior...behaviors that can either boost or shrink profits. Furthermore, we perform criminal background checks on all potential new employees. We train new hires using online certifications and on-site job training (shadowing), as well as monitor their activities both during and after training.
Second, we use industry-specific software. My clients have a login to their account (Time To Pet App) where they can make scheduling requests, update their personal information, pay invoices, and provide details on their pet's health. When my clients leave on vacation, they can be confident we are on the lookout for any developing health concerns their pets may have. Our clients enjoy receiving both text and email journals with pictures of their pets at each visit.
Third, I am consistently working on my business and professional development. I have both an industry and non-industry-specific business coach I meet with regularly. I also provide coaching to individuals just starting their own pet sitting business.
After years of success, I am proud of the growth of this extraordinary business. My job is both challenging and rewarding....After all, this is my "purrfect" dream job!--